Nu-Way FAQ

Questions?

• Why use Nu-Way?

  Our people, core values and mission.  We tailor our services to meet the needs of our customer-base.

  "The true purpose of our business is to listen and create logistics, supply-chain and transportation solutions, to solve and support the efforts of our customers, to partner and provide industry expertise today and in the future."

  Our core values include: honesty, integrity, loyalty, commitment, and teamwork.  Nu-Way builds and sustains long-term relationships through passionate, fanatical customer service, and by utilizing our people, technology, and equipment.

  At Nu-Way, job number one is to provide consistent, honest and sincere service well after we've inked the deal and executed the contract. That's why our customers RENEW their contracts.  It's who we are, what we do each and everyday, providing value and much needed expertise to each and every customer alliance and partnership.

• Where does the name Nu-Way come from?

  Vernon Schrof coined the company name after working in the transportation industry for many years.  In the early 1990's, Vernon believed in his heart that there had to be a better way ... a "Nu-Way" of servicing customers in the competitive transportation and logistics industry.  Service excellence, passion and a true desire to offer a distinct and unique transportation and logistics alternative was realized with the launch of Nu-Way Transportation, Inc.

• What makes Nu-Way unique?

  Several things create distinction for Nu-Way.

  • Ownership. All Nu-Way partners all actively working in the business.
  • Personal commitment. A dedication to customer satisfaction and excellence.
  • Size matters. Large enough to meet and exceed the needs of a wide-variety of clients.  Small enough to keep priorities, people and purpose at the forefront of our day-to-day operations and customer commitment.
• Why outsource transportation?

  There are several advantages to outsourcing your transportation and logistics needs.

  • Reduced risk.
  • Allows customers the opportunity to focus on their core business.
  • Streamlined their transportation processes.
  • Competitive advantages.
  • Improved delivery, productivity and accuracy.
  • Safety & compliance provisions which create flexibility.
• Can you handle 24 / 7 delivery schedules?

  Yes, we have several dedicated accounts where we perform timely pickup and delivery of product around the clock.  Our central dispatch office is staffed with operations professionals to assist your concern day or night.

• Can you handle operations with hazardous material?

  Yes, Nu-Way Specialized Services is a company established with this purpose in mind.  We have implemented even more stringent safety procedures and processes to ensure the safety of your product and our drivers.

• Will I have the same truck and driver assigned to my operation each week?

  Yes, when we say dedicated resources, we mean it.  Foundational to our success is having the same knowledgeable driver handling your unique delivery requirements on a daily basis.  Our fleet is your fleet - often we customize our swoosh with your colors and offer you the ability to advertise by installing your logos on the trailer or straight truck box.

• We have our own company drivers, will they lose their job if we outsource to Nu-Way?

  We have worked with several clients to transition their company drivers.  We understand the importance of employment continuity for the driver and for your operation.  Our practice is to interview and screen your employees to ensure each one meets our safety standards and hiring requirements.

• Our business currently has an existing fleet under lease, can you help?

  Absolutely!  We are excited for opportunities where we assume your fleet of trucks.  Through the assignments of leases and acquisition of existing of equipment, there are many options to help you transition to a fully outsourced transportation solution.

   

• What if I have a need for just one dedicated unit?

  Our solutions range from one unit to deployment of many units at several different locations  - give us a call and let's work together to design a tailored solution for your business.

• As a new client, will I have new or used equipment?

  Our goal is to provide you with new, high quality equipment that is right for the job.  However, we listen to your requirements and will work with you to build a fleet that's right for you.

   

• Am I able to track my load information real-time?

  Yes.  We provide three different options for retrieving load information.  Our secure, customer-specific web portal actually allows you to view the locations of your dedicated trucks along with the option to zoom in and view route detail.  Second, there is a lookup by load number via our web portal.  Finally,  you can call our central dispatch office and we will be happy to assist.

• Do you have space available in your distribution center?

  Yes, we have approximately 25,000 square feet of food grade, temperature-controlled space available.  Our facility is fully racked for high density storage.  We also have the ability to expand our existing facility or design-build a distribution center for you on our existing property.